Find the answer,
or reach a human.
Topic guides across every part of the platform, straight answers to the questions buyers actually ask, and a support ticket you can track publicly when neither one does it.
- Getting startedSetting up your company, locations and departments
- Getting startedInviting your team and choosing the right role
- Getting startedStarting and managing your 14-day trial
- SourcingInstalling the Save to ATS Chrome extension
- SourcingCapturing a candidate, and what duplicate detection does
- SourcingPromoting external prospects into your candidate database
- SourcingWhen a capture fails: the offline queue explained
- Jobs & matchingWriting a job and reading the market intelligence panel
- Jobs & matchingHow semantic matching differs from keyword search
- Jobs & matchingGenerating a job description
- Jobs & matchingPublishing to the LinkedIn job feed
- InterviewsConnecting Google or Microsoft calendars
- InterviewsHow conversational scheduling negotiates a time
- InterviewsConnecting Zoom and enabling transcript capture
- InterviewsReviewing, overriding and submitting an AI scorecard
- InterviewsWhat a bias flag means and how to action it
- CandidatesPre-screening assessments and the candidate portal
- CandidatesMessaging candidates and connecting your mailbox
- CandidatesDocuments, e-signature and expiry alerting
- AgenciesSetting up clients, vendors and job orders
- AgenciesReading per-client and per-vendor efficiency reports
- BillingSubscriptions, payment methods and invoices
- BillingHow AI matching is metered and billed
23 topics
Three ways through.
Raise a support ticket
Tracked publicly, so you can see where it is without emailing to ask. In-app, from any screen.
Read the release notes
Every change we ship, with a changelog surface in-product. Worth checking before reporting something as broken.
Ask about security
Questionnaires, sub-processors and our current certification status. We answer these directly rather than pointing at a badge.
The questions
we get asked most.
Including the ones where the answer is not yet.
No. It ranks and surfaces, but nothing auto-rejects. Every consequential step ends with a named human: scorecards stay drafts until a person submits them, bias flags route to a reviewer, and captured candidates sit in staging until someone promotes them.
Still stuck?
Raise a ticket from inside the product and track it publicly, or start a trial and see whether the question answers itself.