Terms of Service

Last Updated: May 8, 2026

Welcome to HiredIn.

These Terms of Service ("Terms") govern your access to and use of HiredIn recruitment software, websites, APIs, mobile applications, and related services (collectively, the "Platform" or "Services"), owned and operated by HiredIn Inc. ("HiredIn", "we", "us", or "our").

By creating an account, clicking "I Agree," or using any part of the Platform you acknowledge that you have read, understood, and agree to be bound by these Terms and the linked Privacy Policy, Cookie Policy, and, where applicable, the Data Processing Agreement (DPA) and/or a Master Subscription Agreement (MSA) (collectively, the "Agreements").

If you do not accept all Agreements, do not use the Platform.

1. Definitions

For purposes of these Terms:

"Platform"
means the HiredIn recruitment infrastructure platform including software, APIs, websites, integrations, databases, and associated services.

"Customer"
means an organization using the Platform to manage recruitment workflows including employers, staffing agencies, and recruiting firms.

"Authorized User"
means an employee, contractor, or representative authorized by a customer to access the Platform.

"Candidate"
means an individual who interacts with the Platform for purposes of seeking employment opportunities.

"Content"
means all information submitted to the Platform including resumes, job postings, interview recordings, communications, and related materials.

"AI Features"
means artificial intelligence capabilities integrated into the Platform for recruitment workflows and career preparation tools.

"Third-Party Integrations"
means external services connected to the Platform through APIs or integrations.

2. Eligibility

You must be at least eighteen (18) years old, or the age of majority in your jurisdiction, to use the Platform.

If you access or use the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

In such cases, "you" refers to both the individual user and the organization.

3. Platform Overview

HiredIn provides a recruitment infrastructure platform designed for employers, staffing agencies, and job seekers.

The Platform includes tools for:

applicant tracking and recruitment workflow management
candidate-job matching using artificial intelligence
interview scheduling and collaboration
candidate communications
interview recording, transcription, and AI-generated summaries
candidate preparation tools such as AI mock interview preparation
integrations with external job boards and recruitment systems

Candidate profiles within the Platform are not publicly searchable.

Candidate information becomes accessible to organizations only when:

a Candidate applies to a job posting, or
the Platform identifies a Candidate as a potential match to a job posting through the Platform's AI matching functionality.

4. Account Registration & Security

When you create an account, you agree to:

provide accurate and current information
maintain the confidentiality of your account credentials
notify HiredIn immediately of any unauthorized use of your account

You are responsible for all activity that occurs under your account.

Customers are responsible for managing access permissions for Authorized Users within their organization.

HiredIn may suspend or terminate accounts that violate these Terms.

5. Acceptable Use

You agree to use the Platform only for lawful purposes and in compliance with applicable employment and data protection laws.

You specifically agree not to:

misrepresent your identity
upload malicious software, viruses, or harmful code
scrape or extract Platform data without authorization
reverse engineer, decompile, or attempt to derive the source code of the Platform
interfere with the proper operation of the Platform
use the Platform in a way that violates employment, privacy, or anti-discrimination laws

HiredIn reserves the right to suspend or terminate accounts that violate these Terms.

6. Artificial Intelligence Features

HiredIn uses artificial intelligence technologies to assist recruitment workflows and Candidate preparation tools.

AI Features may include:

resume parsing
job post creation flow
candidate-job matching and scoring
early screening
scheduling interviews
recruitment insights and recommendations
interview transcription and summarization
AI mock interview preparation tools (candidates only)

AI outputs are generated based on algorithms and user-provided information.

AI outputs are intended to assist recruitment decisions and should not be relied upon as the sole basis for employment actions.

Human judgment must remain part of hiring decisions.

HiredIn does not guarantee hiring outcomes, job placements, or candidate suitability.

Customer and Candidate data are not used to train publicly available AI models.

7. Interviews and Communication Tools

The Platform may integrate video communication tools to support interviews and collaboration between Customers and Candidates.

Interviews conducted through the Platform may be:

recorded
transcribed
summarized using AI technologies

Customers are responsible for informing Candidates and obtaining consent where required by applicable law when interviews are recorded or transcribed.

The Platform may also include controlled communication channels between recruiters and Candidates.

Candidates may communicate with Customers only through active job applications or recruiter-initiated outreach within the Platform.

Customers may close or restrict communication channels at any time.

8. Fees and Payments

HiredIn uses a modular pricing model allowing Customers to pay only for the services they use.

Core Platform Access
Customers may purchase subscriptions providing access to the Platform. Subscriptions are typically billed monthly per active user seat unless otherwise specified in a Master Subscription Agreement.

A "user seat" refers to any individual with login access to the Platform including administrators, recruiters, hiring managers, and interviewers. User seats may be reassigned within an organization.

AI Matching Packages
Certain Platform capabilities operate through AI matching packages selected by the Customer. These packages determine the volume of candidate matches generated by the Platform for job postings.

Customers control the activation and duration of AI matching services through their job postings and account settings. Charges apply according to the selected AI tier and the number of matches generated or delivered through the Platform.

Payment Authorization
By adding a payment method to the Platform you authorize HiredIn or its payment processing partners to charge applicable subscription fees, AI usage fees, and other charges associated with your account.

All prices are exclusive of applicable taxes. Taxes will be calculated based on the billing jurisdiction associated with the Customer account.

Pricing Updates
HiredIn may adjust pricing or introduce new pricing structures with reasonable notice. Continued use of the Platform after the effective date of updated pricing constitutes acceptance of the revised pricing.

AI Usage Limits and Platform Controls
Certain features of the Platform rely on artificial intelligence processing that may involve variable computational resources.

Customers acknowledge that use of AI features may be subject to usage limits, tiered pricing, or other controls designed to ensure fair platform usage and system stability.

HiredIn reserves the right to monitor AI usage and to implement reasonable safeguards including rate limits, usage thresholds, suspension of excessive requests, or adjustments to service availability in order to protect platform performance and maintain service reliability.

Customers are responsible for managing their use of AI features within the limits of their selected service plan.

HiredIn may modify AI usage limits or pricing structures from time to time as technology costs, infrastructure requirements, or service capabilities evolve.

9. Third-Party Integrations

The Platform may integrate with third-party services including job boards, career websites, HR systems, payroll systems, email and calendar services, communication platforms, and payment processors.

These services operate independently and are governed by their own terms and privacy policies.

HiredIn is not responsible for the operation, availability, or policies of third-party services connected to the Platform.

10. Privacy and Data Protection

The collection and use of personal information through the Platform is governed by the HiredIn Privacy Policy and applicable data protection laws.

Customers using the Platform to manage recruitment data are generally considered the data controllers, while HiredIn acts as a data processor providing the technology infrastructure.

Customers are responsible for ensuring lawful collection and processing of Candidate information.

HiredIn implements administrative, technical, and organizational safeguards designed to protect personal information processed through the Platform. These safeguards include measures such as encryption of data in transit and at rest, role-based access controls, infrastructure monitoring and logging, and secure cloud infrastructure environments.

The Platform operates on infrastructure providers that maintain recognized security assurance programs including SOC reports and internationally recognized security standards.

While HiredIn takes reasonable measures to protect information, no system can guarantee absolute security.

11. Intellectual Property

All content, trademarks, service marks, trade names, logos, and software on HiredIn are owned by HiredIn or its licensors.

Users are granted a limited, non-exclusive, non-transferable license to use the Platform solely for its intended purposes.

Users may not copy, modify, distribute, sell, or lease any part of the Platform without prior written consent.

12. Service Reliability

HiredIn operates cloud-based infrastructure designed for reliability, redundancy, and operational resilience.

Operational safeguards may include infrastructure redundancy across multiple availability zones, automated backup systems, monitoring and incident response procedures, and disaster recovery planning.

Service level objectives may be defined in separate service level agreements where applicable.

13. Disclaimers

The Platform is provided "as is" and "as available" without warranties of any kind.

HiredIn does not guarantee uninterrupted service, error-free operation, or specific hiring outcomes.

14. Limitation of Liability

To the maximum extent permitted by law, HiredIn's liability for any claim arising from the use of the Platform shall not exceed the greater of:

the amount paid by the Customer for the Platform during the twelve months preceding the claim, or
CAD $1000

HiredIn shall not be liable for indirect, incidental, consequential, special, or punitive damages.

15. Indemnification

You agree to indemnify and hold harmless HiredIn, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

your use of the Platform
your violation of these Terms
your violation of applicable laws or third-party rights.

16. Termination

HiredIn may suspend or terminate accounts for violations of these Terms.

Upon termination, access to the Platform will cease immediately.

Customers remain responsible for any outstanding fees.

17. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada.

Any legal action must be brought before the courts located in Toronto, Ontario.

18. Changes to These Terms

HiredIn reserves the right to update or modify these Terms.

Material updates will be posted at least fifteen (15) days before they take effect.

Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.